For returns, please use our Returns Portal. There you can select the items which do not fit you or do not satisfy you, and can confirm their return. We ask you to return the goods to us completely and in their original packaging and thus in an unused and undamaged condition. It is important that the Return Overview sheet is enclosed with the return parcel. Our return address will also be displayed upon successful lodgement of the return.

Please note: If you return several items, it may be possible that not all items are recorded and processed at the same time. These returns are not lost, but will be processed separately. If you have any further questions regarding the return process, please feel free to contact our Customer Service Team via the contact form. 

Please note - All returns should be posted to our company headquarters in Lueneburg, Germany. Return address:

Webdots GmbH
Elso-Kloever Strasse 9
21337, Lueneburg
Germany

As soon as we have received your return at our Logistics Centre, you will receive confirmation by e-mail. If you have received this email, it usually takes 3-5 days for you to receive your refund. Between public holidays or during seasonal events, this may take a few days longer. We therefore ask for your understanding.

We will send the money back via the original payment method. This means that if you have paid with your credit card for example, the amount of your return will be credited to your credit card. 

As soon as we have processed your return, you will receive an automatic confirmation e-mail from us.
If you have not yet received a refund for your return, please contact us and let us know the tracking number of your return. Please always keep the postal receipt from UPS etc., to prevent the package from getting lost. With UPS, you can track whether your package has already arrived with us.

To check the status of your return, you can log in to our Returns Portal with your invoice number or order number and view all important information regarding your order. 

If, contrary to expectations, you have received a defective item, please contact our Customer Service Team immediately to lodge a complaint. You can do this via the Contact Form and are able to send us pictures of the goods in question, so that we can process your request faster. Our Customer Service Team will find a solution for every case and will replace your defective item free of charge in the case of a complaint.

Unfortunately, we do not offer a classic exchange service. To exchange an item, you return the item in question and order the desired item at the same time via our online shop - you place a new order.

How to make a return is described here:

You can use our returns portal to print a returns label and send items that don't fit or you don't like back to us within 14 days.

However, we ask that you send the goods back to us complete and in their original packaging and therefore in an unused and undamaged condition. 

Shipping and return costs will not be refunded in the event of a cancellation.

Please note: If you return several items, it is possible that not all of them will be recorded and processed at the same time. These returns are therefore not lost, but are processed separately. If you have any further questions about the returns process, please feel free to contact our customer service team